Soft Furnishing Supplier

Who we worked with

We maintain the following for Dunelm (Soft Furnishings) Ltd biannually, as well as covering reactive calls nationwide, including Northern Ireland, Isle of Wight and Jersey.

What we did

24/7 Helpdesk Management by CDCfm employees
Dedicated account management with in-depth knowledge of the FM industry
Competitive pricing
Supply chain management
Budget and forecasting
Invoice audit and cost control
KPI/SLA Management
Trend Analysis Reporting
Cloud-based CRM software which Dunelm management can access at the touch of a button
Health and Safety Control, Training and Auditing
Compliance Management

All our engineers are fully trained to F-gas and/or Gas Safe standards, have up to date IPAF and PASMA certification and are regularly trained by our independent Health & Safety Consultants.

For the past 30+ months we have delivered total HVAC support Dunelm (Soft Furnishings) Ltd. We are also about to enter in to another 2-year contract with Dunelm which will increase our partnership to a 4+ year term. Our services extend to planned, reactive, remedial and compliance works. The contract win was based on our proven track record of exceptional customer service, in-house engineers who pride themselves on high standards and understanding in detail Dunelm delivery expectations, along with our existing professional relationship.